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Customer Service
At Everything Primo, customer service is much more
than a promise. Our commitment to the very best customer service
possible goes back to the beginnings of Everything Primo in 1969 and in
every area of our company today. Our goal is to create the most
enjoyable and easiest to use shopping environment.
Contact us immediately if you need
assistance.
Customer Service Hours:
Monday - Friday from 9:00 AM to 5:00 PM Pacific Time.
Contact us
via Email
Local: 253-549-4354
Primo Incense - Pure & Natural
PO Box 139
Fox Island, WA 98333
253-549-4354
Sales Tax
Everything Primo is required by state law to collect sales tax on
merchandise shipped to buyers in Washington state. Sales tax
applies to merchandise only and is not charged on the purchase of food
items.
Payments
Everything Primo accepts Visa, Master Card, Discover and American
Express via PayPal. Personal and business checks are accepted, and
the products purchased by check will be shipped upon the availability of
funds.
Shipping & Handling
Because we want you to have your Everything Primo items as soon as
possible, we have developed an efficient shipping method, where your
items are usually shipped within 48 hours. If you have any
questions regarding shipping, please feel free to
send us an email or call us at
1-800-697-7466. Our customer service is available to help you
Monday - Friday from 9:00 AM to 5:00 PM Pacific Time.
If your item is temporarily out of stock
or on back order, we will notify you of any shipping delays beyond seven
days.
Can Orders be shipped to foreign
countries?
Yes, in most cases. Please call or
email us for details.
Return Policy
If you are not completely satisfied with an Everything Primo
item, please return it within 30 days for a merchandise credit. A
refund check is issued for cash purchases only. You may return
merchandise by mail.
Cancellation Policy
Everything Primo will refund full purchase price if an order hasn't
been shipped. If already shipped, order must be returned in
saleable condition. A full refund less shipping costs will be
issued.
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